RLH is a mid-sized Indian home appliance manufacturer with a strong retail and distribution network across the country. They specialize in air coolers, smart TVs, and geysers, with thousands of units sold monthly. Their commitment to after-sales service was a key brand differentiator, but they lacked the tools to manage it efficiently.
The client’s existing service workflow was chaotic, heavily manual, and unscalable:
They needed a full-stack digital solution that:
We designed and deployed a scalable, modular complaint management platform with:
Though not publicly benchmarked, impact was substantial:
✅ 60% faster complaint resolution
✅ 30% increase in technician productivity
✅ 100% traceability in part usage
✅ Dramatic drop in customer escalations and confusion
✅ Real-time data visibility for decision makers across 100+ regions
RLH transformed its scattered after-sales operations into a tightly managed, fully digital service engine. What started as a problem-solving project evolved into a brand credibility enabler.
If your product brand struggles with post-sale chaos, we can help you digitize the right way.
Griphhy is known for its customized & innovative software solutions.
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